Terms and Conditions

Shipping policy

Some of our artworks are sent direct from us, and some are sent direct from the artist. Please note some artworks take longer to arrive than others depending on the artist’s location. All artwork is dispatched using a tracked and insured delivery service. A tracking number will be sent to you as soon as the artwork is sent off.

Once your artwork has been dispatched with an insured service, the liability for the artwork transfers to the courier. In the unlikely event that your artwork is lost or damaged in transit, please report this to us on hello@astraygallery.com and the courier. We do not accept responsibility for items that are delayed, lost or damaged during shipping. You will need to file a claim directly with the courier. Compensation for damage or loss must be pursued through the courier’s insurance.

International shipping

We are pleased to ship to collectors across the world. Please contact us for a shipping quote. Customers outside of the UK, both in Europe and worldwide, might have to pay taxes, import duties and/or handling fees upon entry of the artwork into your own country. Astray Gallery does not accept liability for the correct importation of artworks - it is the responsibility of the buyer to ensure that artworks are imported legally into their own country and that the correct duties are paid.

Refunds

If there is an issue with your purchase please contact us at hello@astraygallery.com and we will do our best to resolve the issue. Should any artwork not be wanted, please contact us within 14 days to discuss a return. Once we have received the item, we will refund your original payment, provided it is returned in perfect condition. Return delivery costs are at the buyer’s expense and original shipping costs are non-refundable.